Very early the morning of December 10th, I found that my cellar was flooded. I'm deaf and can't use the phone so a friend called your office on my behalf. I regret not knowing the name of the person who answered your phone, but s/he helpfully explained the steps I needed to take and recommended Associated Pumping Service as my next contact. The pump-out started around 6:30 a.m. When the water was nearly gone, Matt arrived.
Matt cleared the drain. I'm grateful for that - of course I am - but more, I'm grateful to Matt for his calm and professional manner and his kindness during a very emotionally turbulent time.